Enterprise Applications Support Technician
Palo Alto, CA
Full Time
Mid Level
Enterprise Applications Support Technician
Department: Technology
Full-time On-Site in Palo Alto, CA
Pay Rate: 75,000 annually
Up to 20% Travel
Company Description:
DMD Systems Recovery is on a mission to protect the planet – one IT asset at a time. We help companies securely erase data and give technology a second life through reuse, refurbishment, and responsible recycling. As a certified B Corp, we believe business should do more than make money – it should make a difference. Every laptop, server, and device we process helps reduce waste, shrink landfills, and fuel the next generation of technology. If you care about sustainability, real‑world impact, and smart tech solutions, DMD is a place where your work truly matters.
Our headquarters are in Tempe, Arizona, with additional processing facilities in Austin, Texas and Palo Alto, California.
Job Summary:
The Enterprise Applications Support Technician supports day-to-day use, adoption, and continuous improvement of DMD’s enterprise applications, with a primary focus on Microsoft Dynamics and related business systems. This role serves as a first point of knowledge and support for end users, helping reduce day-to-day operational dependency on the Director of Enterprise Applications by handling user questions, onboarding, testing, documentation, and support coordination. The ideal candidate is technically curious, highly organized, service-oriented, and able to translate system changes into practical guidance that helps users confidently adopt new tools and workflows.
Key Responsibilities:
- Serve as the day-to-day support contact for enterprise application users, helping answer questions, troubleshoot common issues, and route more complex items appropriately
- Support operations teams as needed by providing technical escalation, issue triage, user guidance, and follow-through on application-related requests
- Become a trusted source of knowledge for Dynamics applications, business workflows, system changes, known issues, and user-facing process guidance
- Test new Dynamics applications, features, enhancements, and bug fixes before release to ensure they work as intended and are ready for business users
- Support user adoption by preparing release notes, job aids, quick-reference guides, onboarding materials, and practical how-to documentation
- Help onboard new users and teams to Dynamics by explaining workflows, access, expectations, and where to go for help
- Track support issues, enhancement requests, testing feedback, and adoption blockers so the Enterprise Applications team can prioritize the right improvements
- Coordinate with the Director of Enterprise Applications and technical resources when issues require deeper troubleshooting, configuration changes, or development work
- Assist with basic data review, user access validation, and process checks to help maintain reliable application operations
- Process asset releases by verifying client authorization, confirming release eligibility in Ziperase and PrologMobile, updating item status records, and coordinating with Operations to ensure final release approval and completion
Education and Experience:
- Experience supporting business applications, help desk operations, enterprise systems, or technical support functions preferred
- Familiarity with Microsoft Dynamics, Power Platform, Azure DevOps, or similar enterprise application platforms is a plus
- Strong customer-service mindset with the ability to support users patiently, clearly, and professionally
- Ability to learn business workflows quickly and explain system changes in practical, user-friendly language
- Strong organizational skills with the ability to track issues, document follow-ups, and manage competing support requests
- Clear written and verbal communication skills, including the ability to create simple documentation, job aids, and release notes
- High attention to detail, especially when testing new features, validating user feedback, and confirming issues are resolved
- Proficiency with Microsoft 365, including Outlook, Teams, Word, Excel, and PowerPoint
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
- Reasonable accommodations will be made, enabling individuals with disabilities to perform essential functions.
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